Application Support Analyst
26 August by Search & Select
Reference ID: 204922
Duration:
Unspecified
Salary: To be advised
End Date: 16 Oct 2024
Job Description
Our client seeks an Application Support Analyst to join their team Role
Description: Participation in projects to implement new software applications,
working collaboratively with the team for successful deployment and integration.
Maintaining clear and accurate documentation of software applications and
ensuring compliance with internal standards and regulatory requirements.
Monitoring and maintaining the company's software applications, installing
necessary updates and patches, and responding to and resolving user-reported
issues. Purpose of the Role: To ensure the company's software applications are
effectively managed and maintained, contributing to overall business efficiency.
Providing ongoing support, participating in the deployment of new applications,
and evolving into a subject matter expert for both new and existing software
applications. Key Responsibilities: Monitor and maintain the company's software
applications to ensure they are running smoothly and efficiently. This includes
installing updates and patches as necessary. Maintain clear and accurate
documentation of the software applications, including user guides and technical
specifications. Ensure all software applications comply with security standards
and regulatory requirements. Evolve to become a subject matter expert on the
company's software applications, ensuring they are meticulously managed and
maintained to not only meet, but anticipate and adapt to evolving business
needs. Administer software functionality in a proactive manner, continuously
aligning it with the dynamic demands of the business to achieve optimal
operational efficiency and effectiveness. Respond to issues reported by users,
diagnosing problems, and implementing solutions. This may involve liaising with
software vendors and IT Management for support. Assisting users experiencing
difficulties with software applications. This may involve training users on how
to use the software effectively. Participate in projects to implement new
applications, working with a team to ensure successful deployment and
integration. The applicant will initially report to the Project Co-ordinator
before transitioning to the IT department. Collaboration: Work closely with the
Project and IT departments to ensure seamless implementation and integration of
new applications. Communication: Maintain effective communication with all
stakeholders, including end-users, project co-ordinators, and IT staff, to
promote alignment and understanding of application-related needs and issues. Key
Skills and Experience: Minimum GCSE level (or equivalent) including passes in
English and Mathematics. Degree or certification in fields such as Information
Technology, Computer Science or Software Engineering would be advantageous, but
not essential. An understanding of software application support and
troubleshooting methodologies. Basic knowledge of IT security principles and
practices, including data protection and compliance with regulations.
Familiarity with common operating systems (e.g., Windows) and their basic
functionalities. Minimum experience: Previous experience of working with banking
systems. 5+ years' experience in the Banking / Financial Services industry in an
appropriate role. Some change management experience desirable but n... If you
have the required skills please apply online at searchandselect.com quoting
reference number: 14924