Billing Administrator
28 August by Search & Select
Reference ID: 205000
Duration:
Unspecified
Salary: To be advised
End Date: 23 Oct 2024
Job Description
Our client seeks a Billing Administrator to join their team on a 6-month
contract. Role Profile: Administrators play a crucial role in delivering
top-tier administrative support and customer service. They manage customer calls
and emails, ensuring all inquiries and complaints are resolved efficiently and
professionally. This position is vital in upholding the company's commitment to
outstanding customer service, exemplifying the company's dedication to
excellence. Key Responsibilities: Review billing reports to identify and rectify
any inaccuracies. Ensure billing is completed accurately on a daily, weekly, and
monthly basis. Monitor billing sequences to guarantee timely and correct
month-end and year-end reporting. Enter the correct Calorific Value into the
system daily. Conduct quarterly audits of billing calculations. Manage and
monitor the Consecutive Estimate, Non-Sign Up, and No Usage spreadsheets.
Oversee both commercial and domestic accounts. Ensure all customers receive
exceptional service. Identify risks, opportunities for improvement, and ways to
enhance team performance and customer offerings. Ensure bills are sent to the
billing distributor and audits are completed. Resolve invoice disputes while
maintaining strong customer relations. Apply payments to accounts daily.
Complete daily Direct Debit runs. Clear ADDACS and unpaid transactions daily.
Conduct timely Direct Debit reviews. Follow the dunning and enforcement process.
Process credit checks and refunds. Ensure daily postal dispatch. Key Skills and
Experience: Experience in billing and financial reporting. Strong attention to
detail. Ability to manage billing cycles. Excellent customer service skills.
Ability to identify and implement process improvements. Experience in payment
processing. Knowledge of compliance and enforcement processes. Proficiency with
relevant software applications. Strong attention to detail. Excellent customer
service skills. Ability to manage billing cycles. Experience in conducting
audits. Numerical proficiency for financial analysis. If you have the required
skills please apply online at searchandselect.com quoting reference number:
15139