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Customer Service Officer
11 February by Department for Enterprise
Part Time (37 hrs/wk)
Job Description
This post is a limited term appointment for 6 months.
About the role
Are you passionate about delivering excellent customer service?
As a Customer Service Officer at the Welcome Centre, you will use your enthusiasm and knowledge to provide consistently high quality customer service to our residents and visitors to our Island through face to face, telephone, email and online contact. Working as part of a friendly and supportive team, you will act as the first point of contact for all customer enquiries, payments, requests for information on a range of Government Services.
Utilising your knowledge, you will provide information and guidance on the Island's many attractions, places to visit and things to see and do; as well as get the chance to work closely with customers in the Get Online Centre, providing a welcoming and supportive experience for people looking to improve their basic digital skills.
Be the friendly face that makes a difference - join our team today!
A workplace that invests in you
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].
