Field Service Print Engineer

Key Responsibilities:

• Respond to service requests for both contracted and non-contracted customers.
• Diagnose faults and complete effective repairs through adjustments, cleaning, or part replacements.
• Perform preventative maintenance according to manufacturer guidelines.
• Install new equipment to ensure full customer satisfaction.
• Provide basic user training to minimize operator errors and maximize performance.
• Escalate complex issues as necessary and collaborate to solve unique faults.
• Manage vehicle stock of spare parts and consumables.
• Plan your workload to minimize travel time and maximize productivity.
• Keep customers informed about progress, especially when parts are required.
• Stay updated on product knowledge through manufacturer and in-house training.

Skills and Experience Required:

• Experience in the office equipment or managed print industry.
• Strong electronic and mechanical fault-finding skills.
• Familiarity with devices such as Konica Minolta, Lexmark, or HP; experience with Konica Minolta Production, Epson, Zebra or Datacard is advantageous.
• Good IT knowledge, including device networking and scanning configurations.
• Proven customer-facing experience with a strong service mindset.
• Experience in a performance-driven environment.
• A full UK driving license.
• Professional and presentable approach at all times.