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Management

Head of Customer and Technical Services

9 May by Department of Environment, Food and Agriculture

Full Time (37 hrs/wk)

Reference ID: DOEF-021783
Duration: Permanent
Salary: £45,493 to £52,913 per annum
End Date: 30 May 2025

Job Description

About the role

We are looking for an enthusiastic and resourceful person to manage and lead the Planning and Building Control Directorate's customer and technical support team.

This role involves:

  • Helping to drive continuous improvement in the efficiency of processes and the service provided to our customers.
  • Supporting the delivery and use of data management systems and on-line platform.
  • Managing around 10 team members, and providing support to the Director and Heads of Development Management and Building Control.
  • Working closely with the DEFA Corporate Services team to ensure compliance with legislation and processes (including data protection and financial requirements).
  • Supporting the Directorate in the determination of planning and building control applications and investigation of enforcement complaints, and working closely with the Cabinet Office Planning Appeals team.

You will:

  • Be genuinely invested in providing good customer service, making the best use of technology and motivating team members.
  • Be technically competent including being able to oversee, maintain and interrogate data management systems.

A workplace that invests in you

  • A competitive salary that increases each 12 months until you reach the salary maximum.
  • A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
  • A flexi-time scheme where you can accrue additional time worked to take as leave.
  • Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
  • Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
  • Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
  • Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
  • Ability to apply for an unpaid career break after 3 years’ service.
  • Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
  • Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

    • Working for the Isle of Man Public Service

    We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

    We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

    The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

    Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

    Things to note

    Please note a relocation package is not available for this role.

    Ready to apply?

    We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].

    To get the best out of your application, read our article on the important essentials you need to know before applying.

    Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online please contact the Recruitment Team on 01624 686300 or by email at [email protected].

    Apply Now

    Job Posted by Department of Environment, Food and Agriculture

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