IT Service Desk Analyst / Batch Operator

Our client looks for an IT Service Desk Analyst / Batch Operator to join their team. Role Profile: This is a varied and challenging role, offering the right candidate an exciting next step in their Technology career. The role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are operational for the growing business. You will be someone with excellent interpersonal and communication skills and a desire to make things better with the proven technical ability to make that happen. The role will include covering overnight / on-call batch operator shifts on a rota basis. Key Responsibilities:Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service.Providing out of hours Batch operations and other Support on a rota / agreed basis.Maintaining knowledge articles, policy & procedure documentation to the required standard.Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds etc.The ability to work on your own as well as part of a team is essential. Key Skills and Experience:An ITIL Foundation qualification and experience working in a Financial Services environment - Desirable.A minimum of 2 years IT support experience on a technical service desk or relevant Service/Help Desk experience in a similar role.Self-Motivation, positive attitude to change, and able to work individually or as part of a team.Strong analytical and communication skills.Experience in troubleshooting complex issues.Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory and working with modern Service Management toolsets is crucial to this role.Clean driving licence. If you have the required skills please apply online at searchandselect.com quoting reference number: 15108