IT Support

Our client seeks a Systems/Support Analyst to join their team. Role Profile: To provide front line support (1st and 2nd level) to the user base, maintaining hardware, systems software and applications for client machines and provide support for servers and network infrastructure. Assist in maintaining local IT system, infrastructure and telecoms in a managed service environment. Key Responsibilities: Assist in maintaining and supporting every aspect of the IT infrastructure for its day to day operation. Actively participate in IT based projects covering hardware, software and business applications. Maintain accurate and complete procedural records, reports, asset details and change control. Maintain records and relationships with suppliers and support agencies. Complete routine maintenance tasks to ensure continued functionality and reliability of IT Infrastructure. Client machine hardware & software installation and configuration. Regular software maintenance including licensing and updates. Work as part of a team to complete projects as part of IT strategy. Provide IT training to new and existing employees. Key Skills: Accurately plan, complete and document detailed technical work and demonstrate solid quality work ethos. Self motivated with a structured approach to work. Identify and analyse problems by interpreting data available. A team player with an ability to communicate with all levels. Ability to work as part of a team. Problem analysis and resolution. Good administrative skills. Good oral and written communications. Ability to learn from technical issues and apply experiences to problem resolution. Deliver user training for software. Key Experience: Experience of working as part of a small team supporting IT for a professional organisation. A levels + 5 years' relevant experience OR appropriate degree + 3 years' relevant experience. Administration of Microsoft Windows 10 or later Administration of Windows Server 2019 or later. End user support for Microsoft Office. Microsoft 365 administration. Exchange Online administration. Microsoft Remote Desktop Services. MS SQL Server administration. SharePoint administration. Mimecast Administration. If you have the required skills please apply online at searchandselect.com quoting reference number: 15189