Responsible Gambling Officer

Our client seeks a Responsible Gambling Officer to join their team. Role Profile: Conducting in depth analysis of customer behaviours and activity. Identifying and escalating high risk accounts at the earliest opportunity. Prevent and detect multi-accounting. Responsible Gambling Investigations - Conducting contact with customers to help ensure that they are gambling responsibly. Discussing both customer account behaviours and the facilities we provide to help customers stay in control. Contact with customers may be via email, Live-Chat or telephone. Affordability Testing. Performing Enhanced Customer Due Diligence on members in line with AML and CFT requirements when escalated from the Member Support/Operational team. Resolution of customer queries and requests. Resolution of any escalated customer queries and requests, escalated from the Member Support/Operational team. Maintaining proper documentation and record keeping on a timely basis. Key Skills and Experience: Minimum 5 GCSE's to include Maths and English at grade C or above. Experience working in a responsible gambling, risk, regulation, compliance type role desirable however full training will be provided. Strong analytical skills along with organisational skills are essential in order to balance workload and meet deadlines. Ability to learn and understand, Governance and compliance philosophies, policy and management practices. Ability to learn and take on knowledge of Isle of Man Gambling Supervision Commission and United Kingdom Gambling Commission's and Jersey Gambling Commission legislation. Innovative and strategic thinking. Well-developed communication skills with the ability to communicate effectively with difficult customers. Microsoft Office applications (Word, Excel, PowerPoint). Sound interpersonal and negotiation skills. One year's relevant experience in a similar Compliance role is preferable but not essential as full training will be provided. Fluent English communication skills - written and verbal. The Responsible Gambling team work under shift-rota patterns, therefore the candidate must have the ability to cover, as required, evening and weekend working including bank holidays, to the equivalent of 35 hour per week over 5 days. If you have the required skills please apply online at searchandselect.com quoting reference number: 16864