Senior Administrator Payments Team
6 September by Search & Select
Reference ID: 205243
Duration:
Unspecified
Salary: To be advised
End Date: 31 Oct 2024
Job Description
Our client seeks a Senior Administrator to join their Payments Team. Role
profile: To assist the Claims Supervisor with the operations of the Policy
Servicing Department to effectively deliver a direct service to clients and IFAs
by the processing of all requests within specified servicing times. Key
Responsibilities: Strong Written and Verbal communication skills internally and
externally. Proficient in dealing with clients, both internal and external via
telephone, fax and email. Actively identifying problem areas and offer various
solutions wherever possible. Adhering to regulatory legislation and ensuring
compliance requirements are met. Able to identify and articulate own training
and personal development needs, and those of others. Working consistently as
part of a team, and acting as a role model, for junior members of the team.
Ability to prioritise work and ensure deadlines are achieved. Strong attention
to detail, and administrative accuracy. Willingness to learn, achieve and
progress. Willingness to cross train and be flexible in approach to assisting
other teams within customer service as and when required based on work volume.
Assist the supervisor in monitoring the workload throughout the day. Mentor and
develop all levels of new members to the team, to assist them in identifying and
working towards achieving their personal development areas, and provide feedback
to the Supervisor to be used in annual reviews. To assist the Supervisor in the
daily checking using the checking matrix. Assist the Supervisor in ensuring that
all departmental procedure notes are reviewed and maintained on a timely basis.
Identify, log, investigate, resolve and reply to complaints / VODs that are
received (ensuring the complaints procedure is followed correctly)Where
appropriate become involved in the development of improved controls and
procedures within the department. Checking work produced by other team members.
Ability to liaise with technical areas in relation to more complex issues
together with skills to update process notes accordingly and share information
with the team. Key Skills and experience: Minimum of 2 years' experience in
Financial Services. Reasonable Knowledge of Microsoft Office Applications (Word,
Excel, Outlook). Ability to draft basic letters / fax. Experience within a
customer facing administration role. Good understanding of AML / KYC
requirements: 2 years' experience within a Life Assurance company Excellent
planning and organisational skills. Ability to work within a team or on own
initiative. Can maintain high level of accuracy and still work within agreed
service standards. Ability to work under pressure. Proactive and keen to expand
knowledge and take on new tasks. Positive can-do attitude. Ability to achieve
tight deadlines. Being flexible / adaptable to changing priorities Excellent
communication skills (written & verbal)Good team player If you have the
required skills please apply online at searchandselect.com quoting reference
number: 15165