Senior Administrator Regular Premium and Legacy
6 September by Search & Select
Reference ID: 205244
Duration:
Unspecified
Salary: To be advised
End Date: 31 Oct 2024
Job Description
Our client seeks a Senior Administrator to join their Regular Premium &
Legacy team. Role Profile; To contribute to the delivery of your own and the
team's objectives, ensuring that the organisations strategic goals are
reached. To achieve this delivery requires excellent, proactive, and quality
based customer service across a range of service disciplines. To enable this
multi-disciplined approach cross-skilling, learning and development are an
integral feature of the Client Services philosophy. Key Responsibilities:
Responsible for the accurate and efficient completion of standard and complex
administrative tasks provided to you. Supporting the approach to full ownership
you will be expected to work on case management and customer and adviser queries
from receipt until the customer's expectations have been satisfied. Proactive
and reactive contact with customers and advisers, plus any other relevant
parties via telephone, letter, or email to ensure work is processed efficiently
and correctly. Ensure pended work is reviewed, chased, and closed within
expected timescales. Proactive, solutions-based approach to understanding issues
which arise, and then able to implement actions according to administrative
policies and Procedures. Participating in the review and updating of procedures
within the team, contributing through experience and client advocacy, whilst
having a strong understanding of the risk-based approach required to protect
client and business assets at all times and at the same time ensuring that we
are easy to do business with. To complete all tasks in line with the group
values, service standards, procedures, compliance guidelines, industry
regulations and within cost and efficiency parameters. Timely and professional
contact with stakeholders should be always maintained. Contact will be proactive
when you require further information (by telephone and email) and reactive when
a stakeholder contacts us. Telephone calls should be responded to timely and
where possible handled within the one call and not handed off to other teams,
ensuring a positive customer experience. Supporting clients, advisers, and
colleagues through the complaints process. Recognising areas of weakness and
working collaboratively to seek resolution and improve internal processes. Be
responsible and accountable for own personal development. Ensure adherence to
all company policies including risk, compliance and HR policies. Assist in
developing, implementing, and sharing best practices. Contribute to the
development of team strategy and objectives. Assisting colleagues through
training and support to align with a 'one team' approach. Within your team you
will be expected to work with your colleagues to manage the daily work and
measure your team's performance in relation to good customer outcomes. Recognise
the importance of working together in an innovative, supportive and fun
environment to achieve your own, team and company's goals and objectives. Key
Skills and Experience: Good communication and interpersonal skills. Good
understanding of anti-money laundering regulations. Ability to work both
individually and as part of a team. Ability to make decisions within set
guidelines and policies. Ability to manage own time to meet tight deadlines and
develop p... If you have the required skills please apply online at
searchandselect.com quoting reference number: 15166