Senior Customer Service Advisor

Join Barclays Bank PLC as a Senior Customer Service Advisor.

In this pivotal role, you will provide exceptional resolutions to customer queries through various communication channels. Key responsibilities include:

• Providing guidance on high-value transactions and payment investigations.
• Supporting leadership in service level delivery and continuous improvement.
• Training new colleagues and fostering a multi-skilled team environment.
• Handling complex issues and escalations effectively.

Additional valued skills include:

• Experience in a senior role within a service centre.
• Knowledge of wealth management/private banking, especially with high-net-worth clients.
• Understanding of the Consumer Duty framework and vulnerable client management.

Apply now to enhance your career in customer service!