Senior Product Manager
21 August by Search & Select
Reference ID: 204804
Duration:
Unspecified
Salary: To be advised
End Date: 15 Oct 2024
Job Description
Our client seeks a Senior Product Manager to join their team on a 4 - 6 month
Contract. Role Profile: You will be responsible for select mobile services
across markets, delivering world class customer experience, growing market share
and net revenues. You will oversee the complete product lifecycle, focusing on
increasing both new and existing revenue in the highly competitive consumer and
SME markets. You will confidently work with commercial, technology, customer
experience and regulatory teams, blending inputs and requirements to lead in the
market and exceed customer expectations. You will develop 5-year plans, Annual
Operating Plans (AOP) and forecasts for your product sets and key customer
segments. You will already have and continue to develop strong and professional
business communication skills and your abilities as a self-starter. Key
Responsibilities: To be responsible for the development and management mobile
products and related service strategies and solutions, in support of the 5 Year
and AOP. Managed products include, but not limited to: Consumer Mobile Plans -
Roaming - Business Mobile Plans You will ensure that all products in your
ownership maximise their digital potential from a customer journey and support
perspective - aiming to improve the customer experience whilst minimising
support effort and cost. You will review and report on performance with the Head
of Product and other relevant stakeholders by making recommendations, for
performance improvement to maximising potential to gain market share, revenue
and margin. You will conduct in-depth reviews of the mobile product portfolio
from a customer, financial, market and technical viewpoint to determine their
viability in relation to current objectives and the overall business strategy.
You will brief in market research to maximise your knowledge of the market /
customer perception of the broadband and home product set, review research
findings and develop action plans to address the feedback and grow the product
set. Product management functions will include: Providing weekly and monthly
KPI, revenue, and research reporting on each product that you manage. Industry,
competitor, and customer research to ensure continuing development of portfolio
and customer experience. Forecasting, budgeting & submitting to finance as
required. Providing consultative advice to Retail, Customer Support and Business
teams. Maintain relationships with the existing supplier base and highlight any
risks to revenue or margin. In addition, the person will be required to.
Understand and comply with the licence and other regulatory rules and comply
with the Data Protection Law, Understand and comply with the Health and Safety
responsibilities applying to the position. Undertake appropriate security
awareness training covering information security, data protection, financial
crime and payment card data and comply with their information security
responsibilities. Due to the nature of this position, the postholder must hold a
satisfactory Basic Police Disclosure. Key Skills and Experience - Essential: You
will have a proven track record in managing products within the Consumer or SME
market. A good understanding of IT & Telecommunications technologies & the
market place. Experience in the production and ... If you have the required
skills please apply online at searchandselect.com quoting reference number:
15111