Technical Operations Senior Associate

Our client seeks a proactive and experienced Technical Operations Senior Associate to join their team. You'll be an integral part of the Technical Operation team, a dynamic group tackling financial crime risks for High Risk and Politically Exposed Persons. This role offers hands-on experience with AML solutions, ensuring compliance and delivering excellent client service. You'll also contribute to complaints management and reporting in a fast-paced, impactful environment. Key Responsibilities: Cultivate and maintain strong relationships with key clients and advisors, understanding their needs and ensuring their expectations are met. Act as a point of contact for high dependency client issues, demonstrating a commitment to prompt and effective resolution. Perform Technical reviews of client files ensuring regulatory requirements are met and managing the client transaction from start to finish where necessary or on an ad-hoc basis if required. Mentor client services professionals, fostering a culture of excellence, collaboration, and continuous improvement. Support the development and implementation of AML-focused technical solutions, ensuring alignment with second line and regulatory expectations. Stay abreast of AML regulations and compliance requirements, integrating changes into existing technical solutions. Deal with queries from clients, both internally and externally via telephone or written communication. Collaborate with internal compliance teams to ensure solutions align with the latest regulatory standards. Actively contribute to the successful delivery of the departmental objectives along with your own personal business objectives and performance development plan. Key Skills & Experience: Experience in performing technical reviews of client files to meet regulatory requirements. Ability to support the development and implementation of AML-focused technical solutions. Strong understanding of AML regulations and compliance requirements, such as industry specific controls and risks. Passionate about delivering excellent customer service. Competent in Microsoft applications: Including Word, Outlook, SharePoint and Excel. Excellent written and verbal communication both internally externally Exceptional analytical and investigative skills with the ability to present findings to different audiences. Capable of working to tight deadlines, display time management skills Ability to manage client transactions from start to finish as needed. ICA qualified to Certificate level would be desirable. If you have the required skills please apply online at searchandselect.com quoting reference number: 15458