Hard Services Operations Manager

Our client seeks a Hard Services Operations Manager to join their team. Role Profile: This role will be responsible for managing a team of service coordinators and tradespeople, including air conditioning technicians, plumbers, electricians and other skilled professionals. This role will oversee the delivery of all hard facilities management services, ensuring compliance, safety, quality and efficiency in all aspects of service delivery. Key Responsibilities: Manage, lead and develop a team of service coordinators and skilled tradespeople ensuring efficient scheduling and task allocation. Overseeing and coordinating all areas of hard service delivery including but not limited to HVAC, plumbing, electrical maintenance and repairs. Develop and implement operational plans to ensure effective service delivery, meeting contractual obligations and KPIs. Ensuring all work is compliant with relevant health and safety regulations, company policies, industry standards and promoting a strong culture of safety across all operations. Serve as the primary point of contact for clients regarding hard services. Track and analyse team performance and service quality providing regular reports to senior management. Manage relationships with external suppliers and contractors ensuring high quality service delivery. Assist in managing budgets for hard services providing cost effective solutions and controlling expenses. Provide technical guidance and support to the wider team, troubleshoot complex issue to ensure timely resolution. Key Skills & Experience: A relevant qualification in engineering, facilities management or related field is preferred. Professional certifications in HVAC, electrical, plumbing or facilities are advantageous. Proven experience in an operational management role within the facilities management sector. Demonstrable experience in leading and managing multidisciplinary teams. Track record of delivering high quality service in a client facing environment and managing client relationships effectively. Demonstrate strong leadership and team management skills. Excellent organisational and planning abilities with attention to detail, Technical proficiency in HVAC, plumbing, electrical systems and general building maintenance Proficient in the use of Microsoft Office and facilities management software. If you have the required skills please apply online at searchandselect.com quoting reference number: 15200