IT Service Desk Analyst / Batch Operator

Our client looks for an IT Service Desk Analyst / Batch Operator to join theirteam. Role Profile: This is a varied and challenging role, offering the rightcandidate an exciting next step in their Technology career. The role involvesresolving daily support requests from users both locally and internationally,ensuring critical systems are operational for the growing business. You will besomeone with excellent interpersonal and communication skills and a desire tomake things better with the proven technical ability to make that happen. Therole will include covering overnight / on-call batch operator shifts on a rotabasis. Key Responsibilities: Providing first and second line Service Desksupport, addressing and resolving incidents and fulfilling service requestsraised by users across seven countries, interacting with technical teams andsuppliers to ensure a prompt restoration of service. Providing out of hoursBatch operations and other Support on a rota / agreed basis. Maintainingknowledge articles, policy & procedure documentation to the required standard.Performing general IT duties covering such tasks as equipment relocation,software installation, application and hardware upgrades and hardware buildsetc. The ability to work on your own as well as part of a team is essential. KeySkills and Experience: An ITIL Foundation qualification and experience workingin a Financial Services environment - Desirable. A minimum of 2 years IT supportexperience on a technical service desk or relevant Service/Help Desk experiencein a similar role. Self-Motivation, positive attitude to change, and able towork individually or as part of a team. Strong analytical and communicationskills. Experience in troubleshooting complex issues. Experience supportingMicrosoft Windows on desktops and servers, Office 365, Microsoft Exchange,virtual and physical end user desktop environments, Active Directory and workingwith modern Service Management toolsets is crucial to this role. Clean drivinglicence. If you have the required skills please apply online atsearchandselect.com quoting reference number: 14868