Senior Administrator - Onboarding

Our client seeks a Senior Administrator to join their Customer Services team.Role Profile: To be actively engaged in the resolution of customer and adviserqueries. The expectation is this individual will demonstrate a proactive andpositive desire to deliver the best possible customer experience for customersthroughout the journey. This will involve resolving a wide range of queries forboth the IOM and Dublin offices as well as proactively contributing to designingand delivering the most positive experience for customers. Key Responsibilities:Achieve an average quality score of over 90%. Achieve an average weightedproductivity score of over 95%. Proactively identify enhancements to processesand contribute towards their implementation Identify, understand and collatecustomer needs, requirements and feedback To engage and collaborate with peersacross both the International Business and the wider group to ensure thatexperiences and successes are shared in order to break down silos and supportthe positive customer journey throughout all areas of the business. Toproactively take ownership for self-development and demonstrate the desire toprogress their career. Key Skills and Experience: Minimum 5 A* - C / 9 - 4 GradeGCSEs (including English and Math) or equivalent. Demonstrates enthusiasm and apositive approach to their working performance Be; open and able to adapt tochange Articulate and possess excellent communication skills Strong team playerwho is able to work with limited supervision Confident self- starter Takes alogical and organised approach to problem solving Has the desire to develop acareer within a customer centric environment. Has a strong attention to detailand enjoys delivering quality outcomes Experience within a life assuranceenvironment would be an advantage - particularly a Claims team. If you have therequired skills please apply online at searchandselect.com quoting referencenumber: 14770